Scheduling your Appointment
Scheduling an appointment is as easy as calling our front desk at (770) 392-7337, or requesting an appointment through our website. Not all of our therapists are available every day, so please plan accordingly.
The Ravinia Spa is open to Ravinia Club members and guests, and offers services for men, women and teens (age 15 and older).
Since your spa services are booked especially for you, we ask that you notify us at least 24 hours in advance if you need to reschedule or cancel your appointment. Fees will be assessed for all cancelled and rescheduled appointments without 24 hours’ notice, as well as for all missed appointments.
Payment and Gratuities
We gladly accept cash, checks, Visa, MasterCard, American Express, Discover(?) or ATM debit cards. Ravinia Club members may also charge their services to their accounts. A $25.00 fee will be assessed for all returned checks.
Gratuities may be added to your check-out total at your discretion in appreciation of the outstanding services our therapists provide. Customary gratuity ranges between 15-20 percent. Guests who leave without checking out at the front desk will have a 20 percent gratuity added to their bill for each service.
We encourage and invite you to arrive at least 30 minutes prior to your appointment time in order to enjoy our relaxation and reading room, Jacuzzi, and eucalyptus steam room, so that you won’t feel rushed or stressed when your service begins. Should you arrive late, however, this will simply limit the time for your treatment, potentially reducing its effectiveness and your pleasure. In consideration of our other guests and members, your appointment will still end on time, so that others may still enjoy their spa services as previously scheduled.
Arrive at the spa wearing comfortable, loose-fitting clothing, if possible, as you will be thoroughly relaxed after your treatment and your skin will be quite hydrated, as well. (Should you be coming straight from a work or less casual setting, just pack a bag with your favorite sweats and put them in your car the night before your appointment.) Of course, you are also welcome to come to the spa wearing whatever clothing you have been wearing that day, prior to your appointment.
For your service(s), you should disrobe to whatever level of comfort best suits you; above all, we want you to feel comfortable and relaxed in order to receive the maximum benefits of your treatment(s).
Should you desire a change in lighting, music or volume of sound, please do not hesitate to tell your therapist. We are here to provide you with exceptional comfort.
Please refrain from smoking inside the spa. There is no smoking allowed anywhere within our building. Additionally, in order to maintain our atmosphere of tranquility and escape, we ask that guests speak softly.
In deference to the soothing environment we strive to maintain for all of our guests, we ask that you please turn off your cell phone as well as any noise-emitting electronic devices once you enter the doors of our spa.